Manufacturers selling stock products direct from their own website, where shoppers add to cart, leave a phone number or email, and go quiet.

Forgotten Cart Reconsideration

Automatically follow up
on abandoned carts.

Q: Is this just another abandoned-cart email sequence?

No. Those send everyone the same nudge and coupon. This is a two-way conversation: the agent knows the cart and answers real product questions — specs, lead time, freight — the way an inside-sales rep would.

Q: Is texting customers like this compliant?

The agent only contacts shoppers who gave your store their details, sends within permitted hours, identifies your brand, and honors opt-outs instantly. Consent capture is set up to fit TCPA and your legal team’s rules.

Q: What if the agent can’t answer a question?

It hands the conversation to your team with full context instead of guessing. You choose what it may answer on its own.

Q: Do you train models on our customer data?

No. Your data stays isolated to your organization and is never used to train models.

An AI agent texts shoppers who left a cart on your site, answers what stopped them, and closes the order.

How it works →

Hi Dana — it’s Lakeside Pump Supply. You left a G-Series 2" transfer pump kit in your cart: lakesidepump.com/cart/2214. Any questions I can answer?

Will it handle diesel? Spec sheet wasn’t clear

Yes — the G-Series is rated for diesel and kerosene (Viton seals). Same-day ship if ordered by 3pm.

Great, ordering now

Backed by

The problem

Direct sales work — until the cart goes quiet

Most carts never reach checkout — buyers stall on real questions nobody was there to answer.

Global Inbox answers — and the cart becomes an order.

They weren’t sure it fits

Spec doubts a rep could clear up in one message.

They got pulled away

A cart started on the shop floor, forgotten by the afternoon.

Something got in the way

Freight cost, quantity breaks, a PO question.

How it works

A sales conversation, not a coupon blast

Connect your store & product data

Shopify, BigCommerce, WooCommerce, or your own storefront — plus specs, pricing, stock, and lead times.

The agent reaches out — text first

A text when the shopper left a number, an email when that’s what you have.

It answers, and the order closes

Specs, lead time, freight, bulk pricing — answered from your data, straight back to checkout.

Answers spec and fitment questions from your product data
Quotes live stock and lead times
Escalates to your team when a question needs a human
Stops when the customer buys — or says “not now”

Security

Built for enterprise-grade security

Global Inbox connects to your store and customer data — so security and access control are core to how it works.

HIPAA-ready

Infrastructure designed to meet HIPAA requirements for protected health information.

CCPA & GDPR-ready

Built for consumer data rights and EU data protection — access, deletion, consent, and right to erasure.

Military-grade encryption

AES-256 encryption at rest and in transit — the same standard used by defense and intelligence agencies.

Controls & access

Role-based access control

Permissions by user, team, inbox, account, or source

Customer-isolated integrated data

No model training on customer data

Controlled sending & approval workflows

Sensitive emails stay hidden from unauthorized users

FAQ

Questions store owners ask first

Who is this for?

Is this just another abandoned-cart email sequence?

Is texting customers like this compliant?

What if the agent can’t answer a question?

Do you train models on our customer data?

Get started

How many carts could you win back?

We’ll look at your abandoned carts and show you what the agent would have recovered.

Free walkthrough · No commitment

Automatically follow upon abandoned carts.